Returns & Exchanges
At Furniture Superstore, we want you to love your home, which is why we offer a 30-day satisfaction guarantee on all furniture items. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange provided it is in its original condition.
Initiate Your Request
Log into your account portal or contact our customer service team with your order number to request a Return Merchandise Authorization (RMA).
Prepare for Pickup
Disassemble the item if necessary and place it back in its original packaging to ensure it is protected during transit back to our warehouse.
Schedule Collection
Our specialized logistics team will contact you within 48 hours to arrange a convenient time for our white-glove couriers to collect the furniture from your home.
Receive Your Refund
Once our quality control team inspects the returned item, we will process your refund back to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing